Return Policy

At PawParade, we prioritize your satisfaction and provide a 15-day return policy for your convenience. You have 14 days from the date of receipt to request a return for eligible items.

Eligibility Criteria for Returns

To qualify for a return, the item must adhere to the following criteria:

- It must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
- A valid receipt or proof of purchase is mandatory.

Please note that if the item is damaged or defective due to customer actions, it will be shipped back to the customer.

Initiating a Return

To initiate a return, you can access your account or directly enter your order number, select the items for return, or contact us at pawparadepet@gmail.com. Kindly ensure returns are dispatched to the following address:

120 Lakeshore Ct,
Richmond, CA 94804

For any queries or assistance regarding returns, please reach out to us at pawparadepet@gmail.com.

Damages and Issues

Upon receiving your order, please conduct a thorough inspection. Should you detect any defects, damages, or receive an incorrect item, promptly notify us. We will promptly assess the issue and take the necessary steps to rectify it.

Exchanges

For expedited service to acquire the desired item, we recommend returning the original item and placing a separate order once the return is processed and accepted.

Refunds Process

Upon receiving and examining your return, we will inform you about the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

Should more than 15 business days elapse post the return approval without receiving the refund, kindly contact us at pawparadepet@gmail.com for further assistance.

Thank you for selecting PawParade. We are dedicated to ensuring your satisfaction with our products.